Refund policy (Option A)
All sales are final and we do not allow returns or exchanges of products. We reserve the right to refuse or restrict any subscriptions and memberships. We may refuse any cancellation requests for products and orders in our sole discretion and we reserve the right to provide substantially comparable products to fulfil your order. We will endeavour to provide advance notice of any changes in our pricing and availability. However, we also reserve the right to change our prices, available products, and subscriptions at any time.
If you receive a damaged or incomplete order, please contact us at email@example.com within two (2) weeks of receiving your order. We may offer any refunds or replacements solely in our discretion.
Refund policy (Option B)
Please note that we only accept returns or exchanges within 30 days of the original shipping date, and only if it’s unused, undamaged, and has all its original tags intact.
Do you allow exchanges?
We’re happy to help you exchange your order for another item or for store credit, though we can only do exchanges within thirty days of the original ship date. Kindly note that many of our pieces are one of a kind and handcrafted in small batches, meaning we can’t guarantee the same item will be available.
If you’d like to exchange your item for a new piece, we recommend checking our website before requesting an exchange to make sure the product you’d like is in stock. Please contact us at firstname.lastname@example.org as soon as possible to ensure we can help you find the best solution.
What do I do if I need to return or exchange my item?
If you’d like to return or exchange an item, the initial step is to always contact us first. We’ll ask you to share your feedback, and then provide you instructions on how to return your package.
Once we receive the items back, we’ll issue you a refund or exchange for the purchased cost of your item(s), however refunds do not include any shipping and handling charges shown on the invoice. Shipping charges for all returns must be prepaid and insured by you.
We cannot refund or exchange consumable items which have been used or removed from their original packaging. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. For matters of hygiene, we also do not accept products such as footwear, underwear, and other sanitary goods. Additional non-returnable items include gift cards and gift boxes. Should a product be subject to further conditions relating to its eligibility for a refund or exchange it will be advertised accordingly.What do I do if an item I ordered is defective?
📍 Destination: GOOD
AirAsia RedQ, Jalan Pekeliling 5, Kuala Lumpur International Airport (KLIA2), 64000 Selangor Dahrul Ehsan, Malaysia